Frequently Asked Questions

Everything you need to know about high-risk payment processing with KeraPay. Can't find your answer? Contact our support team 24/7.

General Questions

Application & Approval

Technical Integration

Industry-Specific

Support & Service

Pricing & Fees

Still Have Questions?

Our expert support team is available 24/7 to help with any questions about high-risk payment processing, your application, or your account.

Contact Support Call 1-888-555-0123

Frequently Asked Questions

General Questions

What is a high-risk merchant account?

Why is my business considered high-risk?

How quickly can I get approved for a merchant account?

What are your processing rates?

Do you require a rolling reserve?

What payment types can I accept?

Application & Approval

What documents do I need to apply?

Can startups or new businesses get approved?

What if I've been terminated by another processor?

Do you perform credit checks?

Can I apply if I'm not based in the US?

Technical Integration

How do I integrate your payment gateway?

Is your system PCI compliant?

Do you support recurring billing?

Can I use my existing shopping cart?

What fraud prevention tools do you offer?

Industry-Specific

Do you support CBD and hemp businesses?

Can firearms businesses get merchant accounts?

Do you work with kratom vendors?

Can travel agencies and tour operators apply?

Do you support adult-oriented businesses?

Support & Service

What kind of customer support do you provide?

How do you handle chargebacks?

Can you help if my account gets frozen?

Do you provide reporting and analytics?

How do I contact support?

Pricing & Fees

Are there any setup or application fees?

What about monthly fees or minimums?

Are there cancellation fees?

How does pricing compare to standard processors?

Can I negotiate rates?

Still Have Questions?