Chargeback Protection
Advanced tools and expert management to prevent chargebacks and protect your high-risk merchant account from disputes.
Comprehensive Chargeback Protection for High-Risk Businesses
Chargebacks are one of the biggest threats to high-risk businesses, potentially leading to account closures, frozen funds, and damaged merchant reputation. Our chargeback protection service combines cutting-edge technology with human expertise to prevent chargebacks before they happen and successfully fight invalid disputes when they do occur.
How Our Chargeback Protection Works
Our multi-layered approach to chargeback protection starts before the transaction is even processed:
- Pre-Transaction Screening: Every transaction is analyzed in real-time using AI and machine learning to identify potential fraud patterns and high-risk indicators.
- Transaction Monitoring: Continuous monitoring of processed transactions for unusual patterns or suspicious activity that could lead to chargebacks.
- Early Alert System: When a customer initiates a dispute with their bank, our system alerts you immediately, often before the chargeback is filed.
- Direct Resolution: Reach out to customers directly to resolve disputes before they become chargebacks, protecting your merchant account standing.
- Dispute Management: If a chargeback is filed, our expert team handles the entire dispute process, gathering evidence and crafting compelling responses.
Types of Chargebacks We Prevent
Friendly Fraud Chargebacks
Also known as chargeback fraud, this occurs when customers make legitimate purchases but later dispute them. Our system identifies patterns of friendly fraud and provides compelling evidence to fight these invalid chargebacks.
True Fraud Chargebacks
Prevent unauthorized transactions from occurring in the first place with our advanced fraud detection system that identifies stolen cards, account takeovers, and synthetic identity fraud.
Merchant Error Chargebacks
Reduce chargebacks caused by processing errors, authorization issues, or customer service problems with our comprehensive merchant monitoring and alert system.
Industry-Specific Chargeback Protection
Different high-risk industries face unique chargeback challenges. Our protection is tailored to your specific industry needs:
- CBD & Kratom: Address product satisfaction disputes and regulatory compliance issues
- Travel & Tourism: Handle cancellation disputes and service delivery chargebacks
- Subscription Services: Prevent recurring billing disputes and cancellation chargebacks
- E-commerce: Combat friendly fraud and shipping-related disputes
- Nutraceuticals: Manage product efficacy claims and subscription disputes
- Digital Goods: Fight unauthorized use claims and delivery disputes
Chargeback Prevention Best Practices
Beyond our protection services, we help you implement best practices to minimize chargeback risk:
Clear Billing Descriptors
Ensure customers recognize charges on their statements with clear, consistent billing descriptors that match your business name.
Transparent Policies
Display refund, cancellation, and shipping policies prominently to set clear customer expectations.
Enhanced Customer Service
Provide multiple contact channels and respond quickly to customer inquiries to resolve issues before they escalate to chargebacks.
Detailed Documentation
Maintain comprehensive records of all transactions, customer communications, and delivery confirmations for dispute evidence.
Real-Time Chargeback Analytics
Our advanced analytics dashboard provides real-time insights into your chargeback performance:
- Track chargeback ratios and trends over time
- Identify high-risk products or services
- Monitor dispute win rates and recovery amounts
- Analyze chargeback reasons and patterns
- Benchmark performance against industry standards
- Generate custom reports for stakeholders
Why Choose KeraPay for Chargeback Protection?
With years of experience protecting high-risk merchants, KeraPay offers unmatched expertise in chargeback prevention and management:
- 70% Reduction Rate: Our average client sees a 70% reduction in chargebacks within 90 days
- 95% Win Rate: We successfully defend 95% of invalid chargeback disputes
- 24/7 Monitoring: Round-the-clock transaction monitoring and alert systems
- Expert Team: Dedicated chargeback specialists with decades of experience
- No Setup Fees: Start protecting your business immediately with no upfront costs
- Guaranteed Results: Performance-based pricing ensures you only pay for results
Key Features
Early Warning System
Get notified of potential chargebacks before they happen, giving you time to resolve disputes directly with customers.
Intelligent Dispute Response
Our AI-powered system automatically gathers and submits compelling evidence to fight invalid chargebacks.
Fraud Scoring
Advanced machine learning algorithms score every transaction for fraud risk in real-time.
Chargeback Analytics
Comprehensive reporting helps you identify patterns and prevent future chargebacks.
Expert Management Team
Dedicated chargeback specialists handle your disputes with decades of combined experience.
Related Solutions
Get approved for chargeback protection in just 24 hours.